Post by messi05 on Jan 24, 2024 6:22:02 GMT -5
The Presidency of the Republic sanctioned, this Tuesday (27/6), Law 13,460/2017, which obliges all public bodies to periodically provide information on the average waiting time for assistance, the maximum period and locations for complaints . The legislation also provides for the duties and duties of the public ombudsman's offices and establishes a limit of 30 days, extendable for an equal period, for a final response to complaints, complaints, requests, suggestions or compliments from citizens.
The law was drafted with input from the Buy Phone Number List Ministry of Transparency and Comptroller General of the Republic and provides for the participation, protection and defense of the rights of users of public services. It regulates article 37 of the Constitution and aims to guarantee the means of periodic evaluation of public services among the population. Among the basic rights are equality in the treatment of users, prohibiting any type of discrimination; service on a first-come, first-served basis, except in urgent cases and priorities guaranteed by law; and application of technological solutions to simplify processes and procedures, among others. The legislation requires each body to prepare specific normative acts on the functioning of public ombudsman offices.
State institutions will also have to annually measure the user satisfaction index and the quality of service. The rules apply to direct and indirect public administration bodies and entities and cover the Three Powers, in addition to entities that provide public services in a delegated manner. The Union, the states, the Federal District and municipalities with more than 500 thousand inhabitants will have one year to adapt to the new law. For cities between 100,000 and 500,000 people, the deadline is one and a half years; and, for those under 100 thousand, two years. II, from the CDC)”, said the rapporteur. In relation to the moral damage established by the TJ-SC, the minister understood that it is correct to arbitrate a proportional value as compensation for the off-balance sheet loss suffered by the consumer and as a way of discouraging harmful practices by manufacturers.
The law was drafted with input from the Buy Phone Number List Ministry of Transparency and Comptroller General of the Republic and provides for the participation, protection and defense of the rights of users of public services. It regulates article 37 of the Constitution and aims to guarantee the means of periodic evaluation of public services among the population. Among the basic rights are equality in the treatment of users, prohibiting any type of discrimination; service on a first-come, first-served basis, except in urgent cases and priorities guaranteed by law; and application of technological solutions to simplify processes and procedures, among others. The legislation requires each body to prepare specific normative acts on the functioning of public ombudsman offices.
State institutions will also have to annually measure the user satisfaction index and the quality of service. The rules apply to direct and indirect public administration bodies and entities and cover the Three Powers, in addition to entities that provide public services in a delegated manner. The Union, the states, the Federal District and municipalities with more than 500 thousand inhabitants will have one year to adapt to the new law. For cities between 100,000 and 500,000 people, the deadline is one and a half years; and, for those under 100 thousand, two years. II, from the CDC)”, said the rapporteur. In relation to the moral damage established by the TJ-SC, the minister understood that it is correct to arbitrate a proportional value as compensation for the off-balance sheet loss suffered by the consumer and as a way of discouraging harmful practices by manufacturers.