Although so has the customer experience!

Companies have come to the forefront for some time now and are highly sought after for offering services that adapt to the needs of organizations. Now, what is a saas? What does saas mean? Do you use a corporate email? Do you receive, verify or search for data on any external server that the company you work for has? So, you use saas. Saas is the initials of software as a service , that is, software as a service . It is a way of offering users software hosted on a server external to the company. The process is something like this: the saas provider offers cloud hosting within the solution and is responsible for its maintenance, while the user can access the contracted services from any site or computer. In itself, most companies use saas and many of these software are free, like the classic email boxes that we all use. Some benefits of saas for companies now that you know what saas is, we will briefly tell you what the advantages of using it are: reduction of expenses and time. Access from any device. Automatic updates.





No maintenance required. They have faster and more efficient support. Some of them are free. Advantages of a good customer experience in business but we don't just want to talk to you about saas, but about how cx is important for this type of saas companies that offer these services. Let's quickly review some benefits of managing a good customer experience in business: it allows you to obtain greater income, thus boosting the percentage of annual sales. It has Buy Bulk SMS Service lower costs. Exponentially improve customer service. Helps retain customers and satisfy their needs. Increases the lifetime value of a customer, since they buy again due to a good experience. If you want to know more about the advantages of a good customer experience in saas companies, we recommend this article . And why is cx a key point in companies that offer software as a service ? Read what comes and you will understand. The importance of combining cx in saas companies when people test any saas product, they are not just testing the product, they are testing the way it integrates with their or organization's needs.






So why is cx so important in saas companies ? Customers can try the products for free and learn about their benefits what does this mean? That people will only pay for the full product if they receive a good experience, and if it is not satisfactory, they will only keep the free or trial version (or, alternatively, they will do without it). In these cases, it is essential to explain in a friendly way what the benefits of having the service are and what is different from the competition. For example, in the case of external email software, although there are several free ones, we know that google's g-suite is one of the best known for freely providing many services in the same product. What is your differential? It could be the way you present your product range to people and the usability of the products. Yes, they are easy to use and that can be a variant to choose to stay with them and not others. If we think about streaming applications, netflix may be another use case. The company offers a free trial for a certain number of days and then, to continue using the service, you must pay a monthly sum of money.